Privacy Policy

At Bali Easy Visa, operates in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. We are committed to protecting personal information and handling data in a lawful, transparent, and secure manner.

Information We Collect

During the application process, we may collect the following information:

• Full name
• Email address
• Phone number
• Passport details and passport images (uploaded by the applicant)
• Travel details relevant to visa processing
• Payment confirmation and transaction receipt

How We Use Your Information

Personal information is collected solely for the purpose of processing:

• Indonesian e-visa applications
• Tourist levy vouchers
• All Indonesia Digital Arrival Card

Your information may also be retained for:

• Compliance and record keeping obligations
• Customer support if documents are lost or cannot be located
• Future marketing communications, unless you opt out

Data Security and Storage

• All data submitted through our website is securely uploaded, transmitted, and stored using industry-standard security measures.
• Once Indonesian Immigration issues the applicant’s official e-visa, tourist levy voucher, and All Indonesia Digital Arrival Card, and copies have been emailed to the applicant, all sensitive data including passport details and passport images are securely destroyed.
• Only copies of the official e-visa, tourist levy voucher, and All Indonesia Digital Arrival Card are retained securely within our CRM system. These records are stored solely to assist applicants if they lose or cannot locate their documents.
• We also retain the applicant’s name, email address, phone number, and transaction receipt for compliance and accounting purposes.

Marketing Communications

We may use retained contact details for future marketing campaigns related to our services. Customers may opt out of marketing communications at any time.

Cancellation and Refund Policy

• Once an application has been completed and payment has been successfully processed, no refunds are available.
• A refund may only be issued in circumstances where Bali Easy Visa, trading as Bali Easy Visa, is directly responsible for an error occurring within our operations that prevents the successful processing of the application.
• No refunds will be issued for errors caused by incorrect information provided by the applicant, changes in travel plans, or decisions made by Indonesian authorities.